A website people trust. A clear way to enquire. A connected route to the booking. I build the digital side around the business you’ve already built.
For service businesses moving online. One partner, from direction to launch.
Service selected.
Details captured.
Next step assigned.
A connected route
from interest to appointment.
Your online presence should carry the customer all the way from “this looks right” to “let’s book”.
The website needs copy. The booking tool needs setting up. Someone needs to reply to the enquiry. And somehow, that someone is still you.
Every handover comes back to you.
ONE PARTNER.
RESPONSIBLE FOR THE HANDOVERS.
Each part has a job. Together, they make your business easier to find, trust and book.
Your offer, your services and your difference—clear enough for the right customer to recognise themselves.
Responsive service pages, useful proof and a straightforward next step. Designed around how customers make the decision.
Relevant information. Useful proof.
A clear next step.
Service-page structure, search essentials and the agreed launch foundations. Built around the way people look for your service.
Forms, booking tools and routing connected to the people who will actually handle the conversation.
Here's what happens next.
Here's who will be in touch.
Here's how to book a time.
Agreed notifications and follow-up, so your team knows what arrived and what needs to happen next.
Relevant enquiries, with the context to follow them through.
The agreed measurement setup and a clear view of enquiries, sources and bookings. A starting point for better decisions.
Four stages. Clear deliverables. Your input at the moments it matters. I carry the work between them.
Your service knowledge, priorities and approval.
What comes first. What can wait.
How we'll know the work is doing its job.
The schedule starts with agreed scope, access and inputs. Booking volume depends on demand, the offer and acquisition activity.
A look at a live service-business website.
The decisions are real. So is the business behind them.
OPEN THE LIVE WEBSITE ↗Care, nursing, accommodation and support. A lot for a visitor to understand—and an important decision to make. Explore the live website to see the service information and enquiry routes in context.
Service information / Website experience / Enquiry journeyExplore the live website“Shivam has been a true partner to (client name withheld), helping to grow the business through successful campaigns that focused on targeting the right type of customers. Shivam shows high levels of expertise and we've been lucky to have him on board as the 'Marketing Guy'. Would definitely recommend him to anyone looking to invest in growth.”
You’ll speak to me. I’ll understand the business, agree the priorities with you, and carry them through the copy, design, build and connections.
You’ll know what’s finished, what needs your decision and what comes next. If something isn’t working, we deal with it.
YOUR BUSINESS.We agree the build before the clock starts. You know what’s included, what I need from you and which costs sit outside the programme.
Clarity before commitment.
That’s part of the programme too.
DXP is for an established service business moving online, or replacing a setup that no longer works together. You have a service people already buy, capacity to deliver it, and someone available to make decisions during the programme. We check fit in the first conversation.
We start with what is useful. The programme can replace an outdated presence or connect a disconnected journey. We agree whether a rebuild, a focused improvement or another priority makes sense before setting the scope.
The delivery commitment is your agreed online presence and connected enquiry-to-booking infrastructure. Bookings depend on demand, your offer, competition, acquisition activity and how enquiries are handled. We discuss the launch and acquisition plan explicitly.
Your service knowledge, customer context, source material and access to the relevant accounts. I also need agreed decision-makers and timely feedback. We set the required inputs and approvals before the schedule starts.
I quote against the agreed scope after we understand the business and the work required. Software subscriptions, advertising spend and any ongoing support are shown separately. You see the proposal before committing.
You get a walkthrough of the agreed setup, clear day-to-day responsibilities and the next priorities. We can agree continued growth support or a handover. Ownership, account access and any ongoing commitments are explicit in the proposal.
Tell me what you do, where you want the business to go and what’s getting in the way. We’ll work out whether DXP is the right next step.
Talk through my launchA conversation about fit and scope. You’ll speak to me.